The Twelfth Doctor (New Packaging)

Incorrect Shipping

Master Replicas will not be responsible for any shipping / customers fees incurred from orders shipped incorrectly due to outdated / incorrect shipping address.

You are able to maintain up to date billing and shipping information in your account Cancelling unwanted orders or pre-order items before we ship If your order is incorrectly shipped due to delayed / incorrect shipping information, the customer will be responsible for any return shipping and customs fees.

If your order is in the process of being charged and/or shipped, your online account may block you from making updates.

EU Shipping Policy

Following the UK’s departure from the European Union on 31st December 2020, customers in the EU are no longer being charged UK VAT (20%) at the time of purchase.

Please note customers in the EU are now liable for all import and customs charges at the point of import. Customs fees vary from country to country.

If you have any queries regarding shipping please contact our customer service team at info@masterreplicas.com

International Shipping Policy

Shipping Method

Master Replicas partner with carriers which will deliver your collectible safely and efficiently while keeping shipping costs as favourable to the customer as possible. Currently we use Royal Mail and Whistl as our preferred carriers for international shipments.

How are the International Shipping Charges calculated?

You will be provided with a shipping cost for in-stock orders during the checkout process.

International Destinations

Customs fees, sales taxes, etc., are not included in your purchase price and may be charged by your country’s customs office. In some cases, these duties and customs fees are collected by the carrier.

It is your responsibility to investigate the amount of taxes and duties you will owe prior to your shipment. Master Replicas uses the commodity code that is appropriate for the importation of our products into your region. Your customs office has the power to change this code on their own. If you feel that your final code / tax is not correct, then you can contact the carrier and/or your customs office directly to request a review.

If a package is refused due to excessive import fees and duties, you will be responsible for any return shipping fees that the carrier will charge Master Replicas to return the package.

If Master Replicas is unable to have the item returned due to a package refusal a refund will not be issued.